Writing a letter or email

One of the most useful things AI can do is help you find the right words. Whether it is a birthday message, a thank-you note, or a complaint to a company — AI can help you start, and you can change anything you like.

You do not have to write the whole thing yourself. Give the AI the basic idea, and it will give you a draft to work with.

1
Tell the AI what you need
Start by explaining the situation in plain words. The more detail you give, the better the result. For example: "Can you help me write a thank-you note to my neighbour who looked after my cat while I was away?" That is enough. The AI will write a warm, friendly note you can use as a starting point.
- Can you help me write a [type of letter] to [who it is for]? It should be [short/warm/formal] and mention [any key details].
Your template — fill in the brackets to match your situation.
2
Ask it to change anything
The first draft is just a starting point. If something sounds wrong or does not feel like you, just say so. Try: "Can you make it sound warmer?" or "That is too formal — can you make it more casual?" or "Can you add a line thanking them for their kindness?" The AI will happily adjust.
- Can you make this shorter?
- That sounds too formal — can you make it friendlier?
- Can you add a line about [something specific]?
Copy and use it
When you are happy with it, copy the text (tap the Copy button under Iris's reply), open your messages or email, and paste it in. Then add your name and send. You have written a letter with AI.

Use ChatGPT or any AI for this — the same approach works everywhere. Iris is here for practice.

Read through the final letter before sending. AI occasionally gets details wrong. A quick check takes 30 seconds and is always worth it.

Your turn

Practice with Iris

Ask Iris to help you write something — a thank-you, a birthday message, or anything you like. Practise asking for changes until it sounds right.

Practice with Iris